On-Call Response Services Advocate
Under the direct supervision of the Response Services Manager and Director of Response Services, the On-Call Response Services Advocate is responsible for answering the Support and Information Line, providing crisis response, advocacy and accompaniment, providing peer support to survivors, and ensuring the appropriate resources and referrals are made internally and externally. This position works within the Response Services program including Crisis Response and the Anti-trafficking Response Team.
Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the agency’s 24-hour support line
Provides counseling and advocacy for clients in person and over the phone
Conduct client assessments, intakes, and case management as needed
Provides front desk coverage at Counseling Center
Provide support and information to agency volunteers, as needed
Co-facilitate peer support groups
Maintain accurate client records and complete data entry in a timely manner
Maintain close communication with other Response Services staff and Manager
Provide support services to incarcerated survivors
Complete WEAVE’s classroom training and counselor certification program and maintain certification
Must clock a minimum of 10 hours every month to keep your On-Call employment status.
Communication with supervisor is critical if there are changes to your availability and will be reviewed on a case-by-case basis if unable to meet the above requirement
Monthly check-ins with Response Services Manager or other Supervisor
Maintain positive working relationships with other local organizations and agencies
Maintain accurate and timely timesheets
Maintain a working knowledge of domestic violence, sexual assault, elder abuse, sex trafficking, child abuse and PREA.
Be familiar with legal, medical, housing, educational and social service agencies and resources in the community which may be of use to residents
Attend internal trainings and meetings as needed
Reporting responsibilities completed within required time-frame
Other duties as assigned
ADA Job Characteristics:
Work environment is primarily in an emergency shelter/ 24-7 facility setting. Local travel (driving) is required to transport clients and attend off-site meetings. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.
BA/BS degree and one (1) year related experience or AA/AS degree and 2-3 years experience or 5 years experience in lieu of degree requirement.
Bilingual communication skills strongly preferred
Crisis intervention, problem-solving and conflict resolution skills
Excellent oral and written communication skills
Ability to work both independently and as a team member
Provide copy of valid California driver license, have reliable transportation, and submit current proof of vehicle insurance
Ability to work, days, evenings, overnights, weekends and holidays, as needed
WEAVE is an Equal Opportunity Employer.
WEAVE makes reasonable accommodations for qualified individuals. All employment actions are based solely on an individual’s qualifications without regard to race, color, sex, national origin, religion, cancer-related medical condition, disability, age, sexual orientation, veteran status, ancestry citizenship, or marital status.