Residential Services Specialist-2:00pm-10:30pm
Full-Time On-Site, Non-Exempt, Benefit Eligible
Salary Range: $22.40 – $26.34 (Non-Exempt) DOE
Join our compassionate team at WEAVE, a dedicated and impactful organization specializing in supporting survivors of domestic violence and sexual assault. We are currently seeking a committed Residential Services Specialist to support survivors of domestic violence and sex trafficking by providing safe, clean, accessible, and welcoming environments in our residential programs.
As a Residential Services Specialist, you are the backbone to our primary service of providing shelter to victims and their families. You will create a nurturing and secure atmosphere, foster community, and provide in the moment emotional support or emergency supplies so that victims can live in a calm, supportive place that gives them space to heal.
This position operates within the domestic violence shelter environment, which may include exposure to emotionally challenging situations.
- Provide 24/7 staffing for WEAVE’s confidential emergency shelter and transitional housing sites.
- Maintain high visibility for residents in the primary safehouse facility during peak times by staffing the central rotunda desk at the shelter.
- Manage gate access to the secure property and monitor security cameras for both confidential sites.
- Provide in the moment emotional support for residents experiencing immediate crisis; facilitate connections between residents and their assigned case manager for non-emergency issues or those that require follow up.
- Provide residents with basic emergency supplies, such as food, clothing, toiletries, and other essentials as needed from on-hand supplies.
- Clean and prepare rooms and shared spaces after residents depart; may include stripping and making beds, doing laundry, cleaning bathrooms or kitchen spaces, and other household chores. Weekly professional janitorial services are part of shelter operations; however, Specialists may be asked to assist with cleaning on an as needed basis.
- Ensure the safety and comfort of residents and staff by enforcing shelter rules, policies, and security protocols; participate in routine orientations, training and refreshers on cleanliness protocols and emergency procedures. Respond promptly and effectively to crisis situations, ensuring the safety and well-being of residents and staff.
- Actively monitor and address the maintenance and cleanliness needs of facilities and sites to create a welcoming and comfortable environment. This includes organizing and storing supplies and donations, keeping shared spaces and storage areas tidy and assisting with preparations for routine maintenance services such as pest treatments.
- Organize and facilitate approved recreational activities for residents to promote community and connection.
- Consistent with agency and program requirements, maintain accurate, timely records of contacts with clients in WEAVE’s data tracking tool, Efforts to Outcomes.
- Create and maintain professional relationships with all residents to foster an atmosphere of empathy and safety; support residents in a manner that honors their individual experiences.
- Actively work to reduce barriers to services for all residents and provide services that are responsive and inclusive to all survivors, regardless of their characteristics or experiences. Approach all residents in a survivor-centered, trauma-informed manner.
M I N I M U M Q U A L I F I C A T I O N S
- Associates degree in social work, facility management, or a related field or demonstrated experience.
- Demonstrated compassion, empathy, and understanding of domestic violence issues.
- Strong communication skills and ability to work effectively with diverse populations.
- Ability to maintain confidentiality, professionalism, and ethical conduct.
- Crisis intervention skills and ability to remain calm under pressure.
- Previous experience working in a shelter, crisis center, or social service setting is a plus.
- Bilingual skills are an asset; pay differential is available for certain high-need languages.
- Valid driver’s license, proof of current auto insurance and reliable transportation.
- Successful pass of criminal background check.
- Successful completion of domestic violence and sexual assault peer counselor training (post-hire requirement.)
- Successful completion of Defensive Driving Training (post-hire requirement.)
Benefits: We offer a competitive salary, 100% health insurance premium coverage for employees, dental and vision insurance, long-term disability, and life insurance, employer contributions towards retirement savings, liberal PTO accrual, 13 paid holidays, floating holidays, employee assistance program, extended sick leave, subscription to CALM app, professional development opportunities, and a supportive work environment that values work-life integration.
How to Apply: If you are passionate about making a difference and possess the skills and qualifications outlined above, we encourage you to apply. Please submit your resume, a cover letter detailing your interest in the position, and your commitment, to our online application.
Join us in making a positive impact in the lives of survivors and working towards a world free from violence. Together, we can bring hope and healing to those in need.