Lead Housing Advocate
Full-Time Non-Exempt, Benefit Eligible
Under the direct supervision of the Housing Services Manager, the Lead Housing Advocate is responsible for assisting the Housing & Client Prosperity Team with the day-to-day coordination and implementation of WEAVE’s housing programs, including Family Transitional Housing at the Mather Campus and WEAVE’s Permanent Supportive Housing. The Lead Housing Advocate will work closely with the Housing Services Manager to support Advocates in the housing programs while also providing case management to the clients residing at WEAVE’s Permanent Supportive Housing.
- Mentors, trains, and supports the Housing Advocates and volunteers.
- Facilitates group supervision and peer group with staff as assigned.
- Provides back-up to the Housing Services Manager.
- Creates and fosters teamwork within the housing programs and across the agency.
- Assists with the administrative responsibilities of the Permanent Supportive Housing program, such as, reporting crisis or safety situations and facility or maintenance needs, and communicating with WEAVE Leadership regarding rental agreement non-compliance or concerns.
- Develops and maintains good working relationships with external community partners and resources for clients and staff, as well as assists in the coordination of onsite presentations and workshops for clients.
- Assists the Housing & Client Prosperity Specialist with identifying and scheduling community partners to provide on-site services, groups, and activities for residential and housing clients.
- Attends internal and external meetings as required and/or on behalf of Housing & Client Prosperity Leadership.
- Assists with ensuring data is accurately entered into ETO per each program grant requirement and assists with grant reporting as assigned.
- Provides support for daily functions of the Housing Advocates, including but not limited to:
- Screens prospective residents, conducts and/or reviews intakes and exit interviews.
- Provides peer counseling and advocacy for clients.
- Provides case management and accompaniments to residents.
- Provides emergency transportation.
- Provides crisis intervention, advocacy, information, and referrals.
- Coordinates client and community meetings, supports groups, and educational activities / workshops
- Maintains accurate client records and statistics in a timely manner.
Direct Services – Permanent Supportive Housing:
- Conducts intakes and exit interviews.
- Provides Strengths Model Case Management and trauma informed supportive services to clients residing in Permanent Supportive Housing.
- Conducts initial assessments, supports residents in the development and implementation of Personal Empowerment Plans, and works with clients to help them identify and achieve their goals.
- Maintains high visibility and availability throughout the program and initiates contact, engagement, and rapport building with residents.
- Provides emergency transportation, as needed.
- Co-facilitates client meetings, support groups, and educational activities / workshops.
- Maintains accurate client records and data entry in a timely manner.
- Maintains close communication with other staff and supervisors.
- Participates in multidisciplinary team meetings.
- Responds to client crisis situations in a trauma-informed, safe, and effective way.
- Attends and participates in agency meetings, staff meetings, and in-service trainings.
- Completes WEAVE’s classroom training (69 hours) and maintains certification.
- Maintains accurate and timely timesheets.
- Maintains a working knowledge of domestic violence, sexual assault, elder abuse, child abuse laws and reporting responsibilities and files abuse reports as required.
- Familiar with legal, medical, housing, educational, and social service agencies and resources in the community which may be of use to residents.
- Other duties as assigned.
ADA Job Characteristics:
Work environment is primarily in an emergency shelter/24-7 facility setting. Local travel (driving) is required to transport clients and attend off-site meetings. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.
- Combination of formal education and experience related to the position description and ability to successfully fulfill position responsibilities.
- Ability to relate in a supportive, non-judgmental manner and maintain a client-centered approach within the parameters of agency policies and procedures.
- Understanding of the impact of trauma and ability to provide trauma-informed support.
- Experience working with survivors of domestic violence preferred.
- Crisis intervention, problem-solving and conflict resolution skills.
- Excellent oral and written communication skills.
- Ability to work both independently and as a team leader.
- Valid California driver license, reliable transportation, and proof of vehicle insurance.
- Ability to work evenings, weekends, and holidays, as needed.
WEAVE is an Equal Opportunity Employer.
WEAVE makes reasonable accommodations for qualified individuals. All employment actions are based solely on an individual’s qualifications without regard to race, color, sex, national origin, religion, cancer-related medical condition, disability, age, sexual orientation, veteran status, ancestry citizenship, or marital status.
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