Counseling Support Advocate
Full-Time Non-Exempt, Benefit Eligible


Under the direct supervision of the Counseling Services Manager and the CPO, Counseling & Outreach, the Counseling Support Advocate is responsible for the professional and efficient handling of scheduling counseling clients; answering the counseling appointment line during business hours; managing counseling wait lists; assisting with CPS administrative counseling services tasks; other related tasks as assigned. This position also works closely with the Counseling Client Services Specialist, Clinical Supervisor and the Counseling team.


Essential Duties and Responsibilities:


Counseling Program Support

  • Schedule individual and group counseling appointments and room assignments.
  • Answer the counseling appointment line during business hours to schedule appointments and answer client questions regarding counseling services.
  • Provide client-centered and professional phone support and services.
  • Prioritize efficiency in client scheduling.
  • Coordinate with counselors regularly regarding their calendars and availability.
  • Handles appointment cancellations due to counselor absences including contacting off-site locations as needed.
  • Assist with CPS administrative counseling services tasks.
  • Complete client documentation in a timely manner, per department and agency guidelines.
  • Assist with Counseling Department operations.
  • Assist as needed with posting daily counseling room schedule.
  • Assist with client verification letters, record requests and proper handling of client records.
  • Assist as needed with stocking counseling supplies and group curriculum.
  • Ensure client surveys are available and entered into client records.
  • Attend and participate in department and agency meetings as assigned.


ADA Job Characteristics:


Work environment is primarily in an office/call center setting.  Lift and carry 25 lbs., extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb a ladder or stairs, or use an elevator.  Sit frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range and communicate clearly and concisely to and with others.  Apply above average reasoning and detail as required in the accomplishment of job duties.  

The starting salary for this position pays at $20 per hour. 

Minimum Qualifications:

  • AA degree and 2 years experience or 4 years of experience or any combination of education and experience to meet job requirements
  • Bilingual Spanish preferred
  • Professional experience with domestic violence and sexual assault services preferred
  • Excellent communication, both written and verbal
  • Crisis intervention and problem solving experience
  • High degree of professionalism
  • Ability to multi-task and prioritize job duties
  • Proficient in database management and all Microsoft Office products
  • Complete WEAVE’s 69-hour classroom training counselor certification program (post-hiring requirement) and completion of annual continuing education to maintain certification
  • Complete annual social justice hours, per agency guidelines
  • Provide copy of valid California driver license, have reliable transportation, and submit current proof vehicle insurance
  • Satisfactory results from DOJ background check.


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