On-Call Support Line Safehouse Advocate
Position Summary: The On-Call Support Line Safehouse Advocate provides coverage for WEAVE’s 24-hour support and information line, provides crisis intervention and support, and offers referral to internal or external resources when shifts are available. In addition, the Support Line Safehouse Advocate provides support and back-up to the Safehouse staff by creating welcoming, respectful, and trauma informed environment at WEAVE’s residential facilities including client services, emotional support, transportation, crisis intervention, and facility duties when possible.
Support and Information Line
- Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the agency’s 24-hour support line during evening and weekends.
- Maintain accurate client records complete data entry in a timely manner using WEAVE’s client database.
- Provide information about WEAVE services and other appropriate referrals to callers.
- Provide triage and crisis intervention counseling via telephone.
- Provide danger assessment and safety planning for crisis line callers.
- Conduct screenings of clients requesting emergency shelter.
Client Support Services
·Be available as a back-up to provide support to the residential clients for immediate needs such as emergency food, supplies, and emotional support if needed.
·Provide emergency transportation to our clients as needed following safety and confidentiality protocols.
Facilities Support Services
- Maintains a professional and courteous manner with all management, staff, clients, vendors, building tenants and contractors.
- Maintain facility safety following safety policies and procedures and by notifying supervisor of any potential hazards.
- Perform housekeeping tasks such as: stocking and restocking bathroom, kitchen, and office supplies. Assist with organizing and sorting donations received for WEAVE and its clients. Execute tasks and cleaning projects related to cleaning and organizing spaces in WEAVE’s business office.
- Combination of education and experience related to the job description.
- Experience working with clients in a client-centered, trauma-informed, and culturally response way who have experienced domestic violence in residential services preferred.
- Ability to maintain confidentiality and be sensitive to the needs and situations of domestic and sexual violence survivors.
- Ability to maintain professional and healthy boundaries between clients and staff.
- Provide copy of valid California driver license, have reliable transportation, and submit current proof of vehicle insurance.
- Crisis intervention, problem-solving and conflict resolution skills
- Excellent oral and written communication skills
- Ability to work both independently and as a team member.
- Ability to work, evenings, weekends, overnights and holidays, as needed.
- Complete WEAVE’s (69 hour) Peer Counselor Training classroom training and counselor certification program and maintain certification.
ADA Job Characteristics:
Work environment is primarily in an emergency shelter which houses clients with unpredictable crisis situations. Lift and carry up to 50 pounds up to waist length, exerting 50 to 100 pounds of force occasionally, and /or 25 to 50 of force frequently, and/or 10-20 pounds of force often, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to floor, or to retrieve stored items. Stand frequently; use fine manipulation (hands and wrist) to take notes. Speak in normal vocal tone and range and communicate clearly and concisely to and with others. Apply normal reasoning, emotional control, integrity, objectivity, and detail as required in the accomplishment of job duties.
WEAVE is an Equal Opportunity Employer:
WEAVE makes reasonable accommodations for qualified individuals. All employment actions are based solely on an individual’s qualifications without regard to race, color, sex, national origin, religion, cancer-related medical condition, disability, age, sexual orientation, veteran status, ancestry citizenship, or marital status.
Top 3 reasons to work for WEAVE:
- Compensation & Benefits: We offer competitive non-profit wages, provide employer paid medical, dental, vision and 401(k) with matching, and up to 13 paid holidays.
- Growth-Oriented: WEAVE encourages employees to explore new directions within the organization.
- Collaborative & Inclusive Culture
Diversity & Inclusion at WEAVE:
WEAVE is committed to a diverse, inclusive and accessible work environment where all staff feel welcome; a successful candidate must be willing and able to work positively with other staff with broad arrays of backgrounds and life experiences. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. As part of this commitment, WEAVE will ensure that a person with disabilities is provided reasonable accommodations. If reasonable accommodation is needed, please email firstname.lastname@example.org
WEAVE is committed to breaking the cycle of violence by educating the community to better understand the issues of domestic violence and sexual assault. If this type of work excites you, we would love for you to join us and become part of an organization that provides life-changing supportive services for survivors every day.
Click here to apply: https://secure.onehcm.com/ta/WEAVE.careers?ApplyToJob=369285058