WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence, and sex trafficking. WEAVE’s vision is a community free of violence and abuse.
Position Summary: Under the direct supervision of the Support Line Manager, the On-call Advocate is on-call to be contacted to cover either a Safehouse Advocate or Support Line Advocate shift when needed. The primarily responsible is to provide support and resources to survivors or community members calling WEAVE’s 24-hour Support & Information line or residing in WEAVE’s Safehouse. On-call Advocates provide crisis intervention and support to callers and clients and offer referrals to internal or external resources when shifts are available. In addition, the On-call Advocate provides support and back-up to the Safehouse staff by creating welcoming, respectful, and trauma informed environment at WEAVE’s residential facilities including client services, emotional support, transportation, crisis intervention, and facility duties when needed. Shifts are available 24/7 and On-call Advocates can provide the hours / shifts they are available to work.
Support and Information Line
- Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the agency’s 24-hour support line and online chat
- Maintain accurate client records complete data entry in a timely manner using WEAVE’s client database.
- Assist with maintaining WEAVE’s internal referral book up to date.
- Provide information about WEAVE services and refer to appropriate external resources if WEAVE services are not applicable to caller’s needs.
- Respond in a timely manner to the message board submissions from WEAVE website when assigned.
- Provide triage and crisis intervention counseling via telephone and chat.
- Provide danger assessment and safety planning for crisis line callers.
- Conduct screenings of callers requesting emergency shelter.
- Provide front desk coverage at the Counseling Center as needed.
- Screen prospective residents.
- Provide support and advocacy for clients in person and over the phone.
- Maintain high visibility and availability throughout the shelter and initiate contact with residents.
- Provide emergency transportation when needed via Safehouse van.
- Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the 24-hour support line when other coverage of the line is not available
- Maintain accurate client records and statistics in a timely manner
- Maintain close communication with other shelter staff
- Maintain facility safety by following safety policies and procedures and notifying supervisor of any potential hazards.
- Perform housekeeping tasks such as: stocking and restocking facility supplies as needed. Execute tasks and cleaning projects to maintain a clean and organized space in the safehouse’s business office and staff breakroom.
- Be available to provide support to residential client’s immediate needs such as emergency food, supplies, and emotional support, when needed.
- Complete WEAVE’s 69-hour Peer Counseling Certification Training and complete continuing education annually as required to maintain certification.
- Must work at least 8 hours in 8 weeks to keep on-call employment status
- Develop positive working relationships with other local organizations and agencies
- Maintain accurate and timely timesheets.
- Maintain a working knowledge of domestic violence, sexual assault, elder abuse, sex trafficking and child abuse.
- Responsible for reporting and documenting calls and client interactions in a timely manner using WEAVE’s client database. Documentation must be completed while on shift.
- Be familiar with legal, medical, housing, educational and social service agencies and resources in the community which may be of use to residents
- Other duties as assigned
- Complete required Support Line and Safehouse relevant training to stay current on best practices and resources available, as needed or required.
- Combination of education and experience to successfully perform job duties. One (1) year related experience such as crisis intervention and/or residential services preferred
- Experience working with clients who have experienced domestic and/or sexual violence in a client-centered, trauma-informed, and culturally responsive way
- Ability to maintain professional and healthy boundaries between clients and staff
- Crisis intervention, problem solving and conflict resolution skills
- Excellent oral and written communication skills
- Ability to work both independently and as a team member
- Ability to provide a valid copy of CA driver’s license, have reliable transportation and submit current proof of vehicle insurance
- Ability to work evenings, overnights, days, weekends and holidays as needed
- Complete WEAVE’s (69 hour) Peer Counseling Training classroom training and counselor certification program and maintain certification (required)
ADA Job Characteristics:
Work environment is primarily in an emergency shelter which houses clients with unpredictable crisis situations. Lift and carry up to 50 pounds up to waist length, exerting 50 to 100 pounds of force occasionally, and /or 25 to 50 of force frequently, and/or 10-20 pounds of force often, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to floor, or to retrieve stored items. Stand frequently; use fine manipulation (hands and wrist) to take notes. Speak in normal vocal tone and range and communicate clearly and concisely to and with others. Apply normal reasoning, emotional control, integrity, objectivity, and detail as required in the accomplishment of job duties.
WEAVE is an Equal Opportunity Employer:
WEAVE provides reasonable accommodations for qualified individuals. All employment actions are based solely on an individual’s qualifications without regard to race, color, sex, national origin, religion, cancer-related medical condition, disability, age, sexual orientation, veteran status, ancestry citizenship, or marital status.
The starting pay for this position is at $18.00 per hour.
Click here to apply: https://secure.onehcm.com/ta/WEAVE.careers?ApplyToJob=117491524
WEAVE is an Equal Opportunity Employer.
WEAVE welcomes diverse communities to apply