Bilingual Transitional Housing Case Manager
FT Non-Exempt; benefit eligible
Under the direct supervision of the Residential Services Manager, the full-time Bilingual Transitional Housing Case Manager is responsible for providing ongoing case management for clients in the Transitional Housing Program. The case manager will link survivors to appropriate services and will support survivors in navigating the various systems needed and requested by clients residing in Transitional Housing.
- Screens prospective Transitional Housing residents, conducts interviews, intakes, and exit interviews.
- Provides case management to clients residing in Transitional Housing as well as clients engaged in services through the Transitional Housing Aftercare Program.
- Conducts need assessments and supports clients with the development and implementation of goals.
- Supports clients participating in the Apprenticeship Program through WEAVE Retail, including supporting survivors with on the job training and job search assistance.
- Assists with playcare, housing stabilization, peer support, life skills, and other needs as identified.
- Provides crisis intervention counseling, advocacy, information and referrals for clients both in-person and over the phone.
- Collaborates closely with law enforcement, medical providers, school campuses, and social service agencies.
- Provides emergency transportation to Transitional Housing residents.
- Facilitates Cottage and Open House meetings, workshops/activities, and aftercare groups.
- Provides support and information to agency staff, as needed.
- Maintains a monthly resource calendar for clients with internal and external classes/events.
- Maintains accurate client records and statistics/reports in a timely manner.
- Maintains close communication with other programs including Legal, Safehouse, Counseling, P&E, VRT, and SART.
- Maintains high visibility and availability at the WEAVE Midtown, Safehouse, and Open House sites.
- Attend and participate in agency meetings, staff meetings, project team meetings, and in-service trainings.
- Complete WEAVE’s 69 hour PCT training and keep current with continuing education.
- Assist with coordinating the Transitional Housing Aftercare Program, including workshops, case management, and other supportive services.
- Develop positive working relationships with other local organizations and agencies.
- Maintain accurate and timely timesheets.
- Identify and report elder abuse, child abuse, and other reporting responsibilities.
- Be familiar with legal, medical, housing, educational, and social service resources in the community.
- Ability to work a flexible schedule, which may include weekends and holidays, to provide accompaniment, case management, and other supportive services at times that clients need.
- Respond to emails, phone calls, and text messages in a timely manner.
- Some out of town travel for training required.
- Cell phone availability for emergency response.
- Other duties as assigned.
ADA Job Characteristics:
Work environment is partially inside a multi-suite office building in addition to in an emergency shelter/transitional housing 24/7 facility setting. Local travel (driving) is required to transport clients and attend off-site meetings. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.
- MA/MS Degree in social services or related field with one year case management experience preferred or BA/BS degree with three years case management experience.
- Experience working with DV/SA/ST survivors and underserved populations.
- Bilingual (Spanish) oral and written communication skills.
- Excellent oral and written communication skills.
- Crisis intervention, problem-solving, and conflict resolution skills.
- Ability to work both independently and as a team member.
- Provide copy of valid California driver’s license, have reliable transportation, and submit current proof of vehicle insurance.
- Ability to work a flexible schedule to meet client needs for supportive services