Bilingual Legal Support Advocate
Full-Time Non-Exempt, Benefit Eligible
WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence and sex trafficking. WEAVE’s vision is when everyone acts violence ends.
Salary Ranges: $18/hr. – $22/hr. DOE plus a 5% differential for bilingual skills.
Under the direct supervision of the Chief Legal & Compliance Officer (CLCO), the Bilingual Legal Support Advocate provides support to the WEAVE Legal program and is often the first point of contact between the Legal Department and clients or community partners. The position is primarily responsible for managing the department’s active intake line and directly interacting with victims seeking legal assistance. The position may also assist with daily office support for the department, including managing mail, copying and filing tasks as assigned.
Essential Job Functions:
- Create and maintain empowering, professional relationships with all clients to foster an atmosphere of empathy and safety; support clients in a manner that honors their individual experiences and is consistent with the client’s wishes.
- Actively work to reduce barriers to services for all clients and provide services that are responsive and inclusive to all survivors, regardless of their characteristics or experiences. Approach all clients and cases in a survivor-centered, trauma-informed manner.
- Actively manage the Legal Department intake phone line, including directly answering calls in real time during work hours and returning voicemails left outside of work hours.
- Conduct intake screenings for individuals seeking legal assistance consistent with department procedures, including screening to determine if the client and legal issue(s) are appropriate for WEAVE services and completing conflicts checks.
- Maintain a current referral list and self-help resources for survivors and provide these resources when appropriate; maintain a current referral list and self-help resources for individuals seeking legal services outside WEAVE’s scope.
- Consistent with department protocols, schedule appointments for clients with Legal Department staff. Accurately maintain calendar events for appointments.
- Maintain timely, accurate records of contacts with clients in WEAVE’s data tracking tool, Efforts to Outcomes, and in the Legal Department call log.
- Provide backup support with client file management as needed, including scanning & copying pleadings, correspondence, documents, notes, etc., transmitting client documents to clients and/or opposing parties and similar duties.
- Other duties as assigned.
- Bilingual in Spanish; fluent in writing and speaking in Spanish
- Detail oriented with ability to manage multiple tasks at once, prioritize assignments and complete tasks in a timely manner.
- Efficient and empathetic management of telephone-based communication.
- Strong computer skills including proficiency in Microsoft Office Suite, Office 365 online tools such as SharePoint, and data entry.
- Strong organizational skills; excellent oral and written communication skills.
- Ability to work with victims of domestic violence and sexual assault who are in crisis while maintaining healthy, appropriate boundaries.
- Ability to work collaboratively with other department and agency staff.
- Open mind to working with all clients regardless of clients’ identified race, ethnicity, sexual orientation, gender, immigration status, disability, or any other identifying demographic.
- Successfully complete WEAVE’s peer counselor training course (posthire requirement)
- Valid California Driver’s license, reliable transportation, and current vehicle insurance.
- Satisfactory results from a criminal background check
Additional Preferred Qualifications
- Degree, certificate and/or three years’ experience in social service or legal field.
- One year or more of experience working in a legal office setting.
- Prior experience working with victims & survivors of sexual assault.
ADA Job Characteristics:
WEAVE is committed to providing inclusive, accessible, and respectful workplaces for all staff, including those with disabilities such as being in a wheelchair, Deaf or Hard of Hearing, blind or low vision or other access or functional needs.
In partnership with Society for the Blind, WEAVE works to equip staff of all abilities with reasonable accommodations to perform their job functions. These can include the provision of adaptive equipment, materials in alternate formats, and flexible work schedules. Our priority is to provide ongoing, individualized accommodations to give all staff access to resources best suited to their needs. If you require an accommodation to access this job application, please send a request to firstname.lastname@example.org
Work environment is primarily a busy office setting in a two-story building with stairs and an elevator. Employees may need to move around and between floors, occasionally lift or move items weighing up to 25 lbs, or reach items above their head, below their waist, or stored in/on drawers and shelves. Employees may also need to remain in one position (i.e. sitting or standing) for an extended period of time while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent, write reports, take notes; utilize desk tools such as phones or calculators, and utilize larger office equipment such as printers and copy machines. Communicate clearly and concisely to others. Apply above average reasoning and attention to detail as required in the accomplishment of job duties.
Click here to apply: https://secure.onehcm.com/ta/WEAVE.careers?ApplyToJob=537004500